Shipping and Delivery Policy
Domestic Shipping
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Time: Standard shipping typically takes 5-7 business days, while express options (if available) may take 1-3 days.
- Shipping Charges: Calculated at checkout based on order weight, delivery location, and selected shipping method.
- Tracking: A tracking number is provided once the order is shipped, allowing customers to monitor delivery status.
International Shipping
- Processing Time: Orders are processed within 1-3 business days.
- Shipping Time: International shipping can take 7-21 business days, depending on customs and regional courier availability.
- Shipping Charges: Calculated at checkout and may vary by region. Customers are responsible for customs duties or taxes upon arrival.
- Tracking: Available for international shipments, though tracking may vary based on destination country.
Lost or Damaged Items
- Lost Shipments: If a shipment is delayed, please contact customer support. After a certain period, the order may be eligible for a replacement.
- Damaged Goods: If items arrive damaged, notify customer support within 48 hours with photos and order details for a replacement or refund.
Restrictions
- We are unable to ship to certain countries or regions due to import restrictions. Please contact support for clarification on shipping availability.
This policy ensures transparency, smooth delivery, and customer satisfaction across all orders.